Administration and Customer Service roles perform a range of administrative tasks to enable ASD to achieve its mission.
The Administration Function is responsible for performing procedural, operational, administrative and business/administrative support work within an integrated workforce.
Staff are required to have knowledge of and compliance to relevant legislative frameworks, government decision-making and Australian Signals Directorate’s mission and policy requirements.
- Performs administrative and business support activities
- Manages/Supports the Senior Executive Service office functions, including diary management, coordination and prioritisation of documentation and liaison with stakeholders.
- Ability to make independent decisions
- Effectively communicates with stakeholders
- Works collaboratively in a team
- Prioritisation and management of workflow
- Experienced in managing and leading a team (Team Leader and Executive Level roles only)
Jobs within this function
- Administration Officer (ASD3, 4, 5 and 6)
- Administration Team Leader (ASD6)
- Administration Officer (EL1)
- Administration Manager (EL1)
- Administration Director (EL2)
- Executive Assistant (ASD4, 5 and 6)
- Senior Executive Assistant (EL1)
The Governance Function is responsible for performing governance work and providing detailed governance technical, professional and policy advice.
The Governance Function coordinates, monitors and reports on governance compliance, identifies risks and determines the appropriate course of action to meet stakeholder needs.
Required Skills
- Prepare written submissions, briefs, inquiry outcomes, corporate reports and minutes
- Conduct governance activities, documentation reviews and quality assurance checks
- Works collaboratively in a team
- Strong analytical and problem solving skills
- Clear and concise communication skills
- Attention to detail
- Experienced in managing and leading a team (ASD6 and Executive Level roles only)
Jobs within this function
- Governance Officer (ASD4, 5 and 6)
- Governance Officer (EL1)
- Governance Manager (EL1)
- Governance Director (EL2)
The Printing and Publishing Function is responsible for performing complex printing and publishing work, and the coordination and implementation of new processes and procedures in printing and publishing activities.
Staff are required to have knowledge of and compliance to relevant legislative frameworks, government decision-making and Australian Signals Directorate’s mission and policy requirements.
Required Skills
- Strong communication and language skills
- Works collaboratively in a team
- Attention to detail
- Conduct publishing, printing and reprographic tasks and activities including black and white or colour printing and finishing and binding requirements
- Knowledge and understanding of publishing activities including style, format and layout
- Problem solving skills
- Effectively communicate with stakeholders to meet their needs and expectations
- Experienced in managing and leading teams (ASD6 and Executive Levels only)
Jobs within this function
- Printing Officer (ASD3, 4 and 5)
- Printing Team Leader (ASD6)
- Publishing Officer (ASD3, 4, 5 and 6)
- Publishing Officer (EL1)
- Publishing Manager (EL1)
- Publishing Director (EL2)
The Stakeholder Management Function is responsible for the development and preparation of ministerial and parliamentary documentation.
Staff are required to have knowledge of and compliance to relevant legislative frameworks, government decision-making and Australian Signals Directorate’s mission and policy requirements.
Required Skills
- Develops and prepares ministerial, parliamentary, media, Freedom of Information, reporting and committee documentation
- Coordinates ministerial and parliamentary tasks including managing timeframes and deadlines
- Builds and maintains relationships with stakeholders
- Strong communication and language skills
- Works collaboratively in a team
- Analytical and problem solving skills
- Sound judgement and organisational skills
- Experienced in managing and leading a team (ASD6 and Executive Levels only)
Jobs within this function
- Ministerial Officer (ASD4)
- Ministerial Liaison Officer (ASD5 and 6)
- Ministerial Liaison Officer (EL1)
- Ministerial Liaison Manager (EL1)
- Ministerial Liaison Director (EL2)
The Customer Service Function is responsible for customer service and administrative work including maintaining service delivery arrangements, evaluating service delivery practices and recommending strategy and framework improvements for service delivery optimisation.
Required Skills
- High quality customer service
- Negotiation skills
- Builds and sustains relationship with stakeholders
- Prioritisation and management of resources and workflows
- Strong communication skills
- Sound research and analytical skills
- Opportunities available for linguists
- Coaching or supervising a team (ASD4-6 and Executive Levels)
Jobs within this function
- Customer Service Officer (ASD3, 4 and 5)
- Customer Service Team Leader (ASD6)
- Customer Service Manager (EL1)
- Customer Service Director (EL2)
- Business Specialist Internship (ASD2)
The Stakeholder Management Function is responsible for the development and preparation of ministerial, parliamentary, media, Freedom of Information, reporting and committee documentation.
The Stakeholder Management Function manages and coordinates operation publications, support services and preparing work area and team plans.
Staff are required to have knowledge of and compliance to relevant legislative frameworks, government decision-making and Australian Signals Directorate’s mission and policy requirements
Required Skills
- Builds and maintains relationships with stakeholders
- Strong communication and language skills
- Works collaboratively in a team environment
- Analytical and problem solving skills
- Ability to exercise sound judgement
Jobs within this function
- Ministerial Officer (ASD4)
- Ministerial Liaison Officer (ASD5 and 6)
- Ministerial Liaison Officer (EL1)
- Ministerial Liaison Manager (EL1)
- Ministerial Liaison Director (EL2)
- Mission Support Officer (ASD4, 5 and 6)
- Mission Support Team Leader (ASD6)