Intelligence Web Services provides internet, intranet and collaboration services to ASD and National Intelligence Community customers. We deliver technical support and development of commercial off-the-shelf and open source web application platforms in a secure Linux-based environment.
We are looking for customer-service-focused staff with experience in web application support or digital service user research or service design, ranging from just starting out through to confident autonomous operators.
As an ASD Web Services officer you will help us design and deliver improved services in collaboration with the web developers in the team. Your best day is when you’ve used your experience to solve your customer’s problems through direct help, or upskilled your customer, or helped us permanently remove the problem through improved services. Your work will support systems that intelligence staff use to securely collaborate in defending Australia and our national interests.
You'll work in a small mixed-discipline team with other application administrators and software developers. We are on a service improvement journey that aims to mix the Digital Transformation Agency's Digital Service Standard with existing ITIL-based IT support operations. There is no 'average day'; as a power user for our key services you could be publishing content directly for customers, solving access control issues, conducting research, or pushing our tools further in what they can do. You can expect to be handling phone calls, walk-ins, service desk tickets, helping developers test new code, and managing publishing workflows.
There will be opportunities to use or develop further skills in stakeholder engagement, user research and procurement. You will have some shared and some direct responsibility tasks depending on your experience, and will be supported with mentoring from more senior staff and further professional development.
If it sounds rewarding to use and grow your web application knowledge to make the hard job of protecting Australia a bit easier for intelligence staff, we’d love to hear from you.
Applications close 3 June 2019.
ASD sponsors an Internship Program for tertiary students studying ICT, cyber or information security, engineering, mathematics or other STEM fields. Internships are undertaken during university summer holidays.
You are provided with the opportunity to complete a supervised project based on ASD’s operational needs, such as malware analysis, vulnerability research or penetration testing.
Internships are project-based, relating to current programs or future initiatives.
Applications close 23 June 2019.
ASD is a member of the Australian Government Digital Cadetship Program managed by the Digital Transformation Agency.
As a cadet at ASD, you will work with other cadets under the supervision of ASD mentors and supervisors. Cadets work on a wide range of projects, directly contributing to Australia’s national security. You will also have the opportunity to undertake training to improve your skills, and you will get real-world experience that won’t get at university.
The program is designed for current university students who have completed their first year of certain degrees before commencing the program.
Applications close 1 July 2019.
ASD participates in the Australian Government Digital Apprenticeship Program managed by the Digital Transformation Agency.
As an apprentice at ASD, your work will be varied and directly support Australia’s national security. You will be provided mentorship from an ICT technical expert for the duration of your apprenticeship. By the end of the program you will be part of a great team delivering critical ICT support to ASD’s mission.
This program is for students who are currently completing or have finished their Year 12 Certificate, people already studying at CIT or a TAFE, or anyone with a passion for ICT who is looking for a new and exciting career.
Applications close 1 July 2019.